We use a limited amount of your personal information in order to provide the best possible service according to our General Terms & Conditions. In this Policy, you can learn about the way we collect, store, and use your personal information, all in accordance with EU regulations.
The primary purpose of the Website is to provide a service for generating compliant, high-quality biometric photos for various documents from regular selfies. We are committed to providing a high level of security and respect for your personal data. In the midst of the AI boom, we are committed to NOT USING YOUR PERSONAL PHOTOS AND DATA for training our algorithms.
By using the Website, you agree to the collection and use of information in accordance with this Policy.
II. Collection and Use of Personal Information
We collect personal information from you in order to provide our services, which include generating biometric photos for various documents such as IDs, visas, driver's licenses, and passports. The personal information we collect includes only the pictures you upload.
We also collect additional data from a secure external payment provider (Stripe) if you use the paid version of our service. In that case we're collecting:
- your email address
- your full name
This information is used to deliver final results of the photo processing and to issue a payment receipt for the services provided. When you make a payment, Stripe will collect and process your payment information, which may include your name, email address, credit card or bank account details, and transaction history. We do not collect or store your payment information, but we may receive confirmation of your payment from Stripe.
We will only collect and use your personal information for the purposes for which it was collected, and we will not share your personal information with any third parties without your explicit consent, except as required by law or as necessary to provide our services.
III. Storage and Protection of Personal Information
We store all our data, including your personal information, uploaded photos, and resulting photos, in Europe on servers hosted by a well-respected secure cloud provider. We take data security seriously and have implemented measures to ensure the protection of your personal information. These measures include the use of encryption technologies such as SSL and HTTPS for secure communication, as well as the use of short-lived security tokens for access and communication.
We restrict access to customer data only to authorized personnel who need it to provide our services. We regularly review our security protocols and update them as necessary to ensure the ongoing protection of your personal information.
In the unlikely event of a data breach, we will take immediate action to identify and rectify the cause of the breach, and notify you as soon as possible as required by law.
IV. Cookies & Third-Party Service Providers
When you use the Website, you are presented with an option to opt-in for usage data collection. This usage tracking is managed by a third-party service called Google Analytics. If you decide to opt-in, two first-party cookies will be set and used by Google Analytics: “_ga” and “_ga_QH5BBQ88K9”. You can clear cookies in your browser to get prompted with the data collection banner again if you wish. No tracking will be enabled without your consent. To review or change your settings selected in the cookie consent banner use this link.
Other than the two cookies mentioned above, the Website does not use or create any other cookies.
V. Automatic Deletion of Personal Information
To provide the highest level of security possible, we delete all uploaded pictures older than 48 hours every day. We ensure the safety of your personal data through the use of encryption throughout the Website and short-lived tokens.
VI. User Reviews via Trustpilot
To enhance the user experience and gain valuable feedback, we encourage our users to leave reviews on a third-party review platform, Trustpilot. After you have used our services, you may receive an invitation via email to submit a review on Trustpilot.
The personal data processed for sending this invitation will typically include your email address and may include the name associated with your account. This information will be transferred to Trustpilot solely for the purpose of inviting you to leave a review.
We would like to remind you that your decision to leave a review is completely voluntary, and not doing so will not impact the services we provide to you.
If you have questions regarding your data privacy and safety or would like to exercise any of your rights under the GDPR, please contact us at [email protected].